Effective IT asset and service configuration management are crucial for optimizing operations and minimizing inefficiencies within an organization. Leveraging tools like Jira Service Management’s (JSM) Assets function can streamline these processes, ensuring that your teams operate more efficiently.
Understanding IT Asset and Service Configuration Management
IT Asset Management (ITAM)
ITAM involves tracking, maintaining, and efficiently utilizing an organization’s assets, ranging from hardware like laptops to software licenses. Key considerations include:
- Inventory of owned assets
- Effective utilization of these assets
- Lifecycle management
Service Configuration Management
This focuses on understanding and managing the relationships between configuration items (CIs) that support business services. It includes creating a service map that documents:
- Critical business services
- Deployment and interconnections
- Management responsibilities
Assets in Jira Service Management
Jira Service Management offers a native tool called Assets for asset and configuration management, available in its Premium and Enterprise plans. This tool allows teams to:
- Build a repository of assets and CIs
- Link these to service requests, incidents, problems, and changes
- Track relationships and dependencies
Key features include:
- Object Schema: Define and organize assets and CIs
- Templates: Pre-defined setups for ITAM, users, data centers, etc.
- Custom Fields: Display asset data directly within Jira issues
- Automation: Maintain updated inventory and trigger actions based on changes
- Discovery Tools: Automatically scan your network for assets
Getting Started with Assets
Create an Object Schema:
- Navigate to Assets in the top menu of Jira Service Management.
- Click on Object Schemas > Create Object Schema.
- Provide a name, unique key, and description.
Define Object Types:
- Click the “+” sign next to Schema Tree to create a new object type.
- Assign a name, choose an icon, and set a parent if applicable.
Create Attributes:
- Within your Object tree, select the desired object.
- Click the Attributes tab.
Define attributes such as serial numbers, purchase dates, and warranty information.
Create Objects:
- Click “Create object” in the top right.
- Fill out the attributes and information accordingly.
How Zarpra Can Assist
Implementing and configuring Jira Service Management’s Assets function can be complex. Zarpra offers expert IT consulting services to guide your organization through this process. Our services include:
- Fractional IT Leadership: Providing scalable IT leadership solutions tailored to your business needs.
- Cloud Migrations: Ensuring seamless and secure transitions to cloud platforms.
- Managed Services: Proactive IT management to optimize operations and ensure peace of mind.
By partnering with Zarpra, your organization can effectively align technology with business goals, optimize IT operations, enhance security, and achieve seamless cloud transitions. Our mission is to deliver innovative, reliable, and flexible IT solutions that drive operational excellence and business growth.
For more information on how Zarpra can assist with your Jira Service Management IT asset and service configuration management needs, contact us today!
